Booking & Cancellation Policy
Last updated: July 2, 2026
The refund amount depends on when we receive your cancellation request. More than 72 hours before the tour receives 50% of the upfront deposit, and because the deposit is 60% of the total tour price, that equals 30% of the total; at or within 72 hours receives 0%.
Cancellation Refunds
- More than 72 hours before the tour = refund of 50% of the upfront deposit (the deposit is 60% of the total tour price, so the refund equals 30% of the total)
- At or within 72 hours of the tour = 0% refund (non-refundable)
- Every cancellation remains a request pending staff and payment processing. No refund is issued automatically.
Rescheduling
Rescheduling is free whenever your new date is available — even at short notice. If your flight is delayed or your plans shift, message us on WhatsApp and we will do our best to move your tour rather than cancel it.
Minimum Booking Condition
- Upfront deposit / minimum booking = 60% of the total tour cost.
- This is a separate minimum booking condition. The payment schedule is upfront deposit = 60% of the confirmed usd total and remaining balance = 40% of the confirmed usd total.
- Any eligible refund is returned by the same method it was paid, normally within 7 business days after confirmation.
Weather & Safety Cancellations
If we must cancel or cut short a tour for weather or safety reasons (for example, flash-flood risk in Wadi Mujib or sandstorms in Wadi Rum), we will offer a full refund for the affected portion or a free alternative tour — your choice.
No-Shows
If you do not appear at the agreed pickup point and we cannot reach you within a reasonable time, the tour is treated as cancelled on the day and any non-recoverable costs may be charged. Please keep WhatsApp available on your travel day so we can coordinate.
How to Cancel or Reschedule
Simply message us on WhatsApp at +962 79 654 4443 or email info@bestmemories.tours. Cancellations are effective from the time we receive your message.